Contact Center Architect - R01571769

Tech Stack

Responsibilities

• Own the end-to-end Amazon Connect architecture for member, provider, and self-service experiences.
• Partner with business, operations, product, and compliance teams to translate requirements into secure technical solutions.
• Design caller authentication, identity verification patterns, and secure HIPAA-compliant PHI/PII handling.
• Architect integrations with healthcare systems, databases, CRM platforms, and eligibility services using AWS Lambda, API Gateway, and DynamoDB.
• Establish contact center metrics and KPIs using CloudWatch, Athena, and reporting tools to support continuous improvement.

Soft Skills

Benefits

• Remote Work

Culture

Requirements