Sr Technical Program Manager II

Responsibilities

• Serve as an operational RMS expert embedded within the Productivity PSO team to support pre-sales and post-deployment needs.
• Act as a liaison between Sales, services, and Product to validate Statements of Work (SOW) and unique customer requirements.
• Serve as a critical escalation resource for post-deployment issues for agencies without a Technical Account Manager (TAM).
• Project-manage new customer requests for services such as a 3rd-party integration for deployed customers without TAMs.
• Continually educate your supported agencies with training and information about new features to support ongoing customer adoption.

Soft Skills

Benefits

• 401k
• Dental
• Equity
• Flexible PTO
• Gym/Wellness
• Health Insurance
• Learning Budget
• Mental Health
• Parental Leave
• Vision

Culture

Requirements