Staff Software Engineer – Customer Experience Intelligence (CXI)

DatabricksMountain View, Californiafull_timestaff

$190,000 – $261,250 USD

Tech Stack

AutomationDistributed SystemsAPIFull Stack DevelopmentML-Assisted SystemsDecision SupportAgentic AutomationDistributed Data PlatformsDeveloper ToolingLarge-Scale Infrastructure SystemsAWSAzureGCP

Responsibilities

Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem.
Lead hands-on development of automation to improve customer experience and Support scalability.
Design agentic workflows that evolve from human-in-the-loop to fully automated systems.
Act as the primary technical interface between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies.
Mentor engineers and SMEs across Software and Support Engineering functions.

Soft Skills

MentoringTechnical Leadership

Benefits

401k
Dental
Equity
Health Insurance
Mental Health
Vision

Culture

Customer-ObsessedCross-Functional TeamsMentorship ProgramInclusive HiringPay Transparency

Requirements

Required: BS in Computer Science or related field

Regions: Us

About Databricks

Industry: data

Size: enterprise

Databricks is the data and AI company, providing a Data Intelligence Platform used by over 10,000 organizations worldwide to unify and democratize data, analytics, and AI.

View company profile →

Compensation

Base salary: $190,000 – $261,250 USD

Equity: equity

Bonus: eligibility for annual performance bonus

Databricks · San Francisco, California

$190k

Staff Backend Software Engineer- (AI Platform)

Databricks · San Francisco, CA

Hybrid

$192k – $260k

Staff Software Engineer, Foundational Model Serving