Staff Software Engineer – Customer Experience Intelligence (CXI)
$190,000 – $261,250 USD
Tech Stack
Responsibilities
- Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem.
- Lead hands-on development of automation to improve customer experience and Support scalability.
- Design agentic workflows that evolve from human-in-the-loop to fully automated systems.
- Act as the primary technical interface between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies.
- Mentor engineers and SMEs across Software and Support Engineering functions.
Soft Skills
MentoringTechnical Leadership
Benefits
- 401k
- Equity
- Health Insurance
- Dental
- Vision
- Mental Health
Culture
Customer-ObsessedCross-Functional TeamsMentorship ProgramInclusive HiringPay Transparency
Requirements
Required: BS in Computer Science or related field
Regions: Us
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About Databricks
Industry: saas
Size: large
Databricks is a data and AI company that builds and operates the world’s best data and AI infrastructure platform, enabling data teams to turn deep data insights into business impact.
View company profile →Compensation
Base salary: $190,000 – $261,250 USD
Equity: equity
Bonus: eligibility for annual performance bonus