Sr. Engineering Manager - Customer Experience Intelligence (CXI)

Tech Stack

Responsibilities

• Own the entire portfolio across customer self-service, support workflows, and product-health intelligence.
• Own the execution of the team charter by delivering a sequenced, outcome-driven roadmap with explicit tradeoffs.
• Own rollout strategy through staged releases, enablement, and change management.
• Collaborate with Tech Leads to ensure explainability, observability, and safe fallback mechanisms before scaling dependencies.
• Serve as the primary integrator across Support, Product, Enterprise Engineering, Platform, and SME teams.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Equity
• Health Insurance
• Life Insurance
• Mental Health
• Parental Leave
• Vision

Culture

Requirements