Base Optimization Specialist

Tech Stack

Responsibilities

• Conduct direct customer calls to diagnose and resolve technical and operational issues, focusing on AI and advanced platform capabilities.
• Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
• Proactively identify and address adoption barriers, accelerating customer success and platform utilization.
• Maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management.
• Continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases.

Soft Skills

Benefits

• Equity
• Health Insurance
• Remote Work

Culture

Requirements