Embedded Technical Account Manager, Federal

Tech Stack

Responsibilities

• Design, document, and support implementation, operations, and maintenance of the Axon Evidence architecture to meet government’s Body Worn Camera (BWC) program requirements.
• Serve as the primary point of contact for day-to-day user requests, incident resolution, and request fulfillment, meeting and exceeding defined SLA thresholds.
• Manage comprehensive asset lifecycle for the Axon Evidence and BWC program, including hardware provisioning, inventory tracking, shipping, and equipment return.
• Ensure ongoing maintenance and compliance of the FedRAMP High-authorized Axon Evidence infrastructure, upholding all applicable federal security and compliance standards.
• Provide tier-2 technical support and escalate complex issues in coordination with Axon engineering and support teams, and develop technical documentation.

Soft Skills

Benefits

• 401k
• Parental Leave
• Health Insurance
• Dental
• Vision
• Gym/Wellness
• Mental Health
• Learning Budget
• Flexible PTO

Culture

Requirements