Bare Metal Support Engineer

Tech Stack

Responsibilities

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.

Benefits

• 401k
• Equity
• Gym Membership
• Health Insurance
• Parental Leave
• Remote Work

Culture

Requirements