Senior Cloud Support Engineer

Tech Stack

Responsibilities

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
• Investigate, debug, and resolve customer-impacting issues with curiosity to uncover root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications.
• Help design and implement troubleshooting best practices and contribute to refining processes and workflows for complex customer challenges.
• Serve as a technical escalation point for high-priority cases and lead the creation of knowledge-sharing resources including documentation.

Benefits

• 401k
• Equity
• Gym Membership
• Health Insurance
• Parental Leave
• Remote Work

Culture

Requirements