Staff Backline Engineer - Platform
Posted
$170,000 USD
Tech Stack
Responsibilities
- Act as the ultimate technical escalation point, driving the resolution of the most complex, high-stakes customer issues on the Databricks Platform through deep analysis of core components, metrics, and logs.
- Elevate global team competency by architecting standardized troubleshooting methodologies, comprehensive runbooks, and leading deep-dive technical enablement sessions.
- Champion product supportability and observability, by actively partnering with Engineering and Product teams to influence the roadmap and integrate critical feedback.
- Spearhead strategic automation and tooling initiatives, driving programs that significantly reduce manual toil and improve global MTTR (Mean Time to Resolution) metrics.
- Act as the primary technical liaison between Support and Engineering, driving the enablement strategy for upcoming product features, architectures, and releases.
Benefits
- Equity
- Health Insurance
Culture
Customer-ObsessedAutomationContinuous CoverageCross-Functional TeamsInclusive Hiring
Requirements
Required: Bachelor's degree in Computer Science or related fields.
Regions: Us
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About Databricks
Industry: saas
Size: large
Databricks is a data and AI company that builds and operates the world’s best data and AI infrastructure platform, enabling data teams to turn deep data insights into business impact.
View company profile →Compensation
Base salary: $170,000 USD
Equity: equity
Bonus: eligibility for annual performance bonus