Staff Backline Engineer - Platform

Tech Stack

Responsibilities

• Act as the ultimate technical escalation point, driving the resolution of the most complex, high-stakes customer issues on the Databricks Platform through deep analysis of core components, metrics, and logs.
• Elevate global team competency by architecting standardized troubleshooting methodologies, comprehensive runbooks, and leading deep-dive technical enablement sessions.
• Champion product supportability and observability, by actively partnering with Engineering and Product teams to influence the roadmap and integrate critical feedback.
• Spearhead strategic automation and tooling initiatives, driving programs that significantly reduce manual toil and improve global MTTR (Mean Time to Resolution) metrics.
• Act as the primary technical liaison between Support and Engineering, driving the enablement strategy for upcoming product features, architectures, and releases.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Equity
• Health Insurance
• Life Insurance
• Mental Health
• Parental Leave
• Vision

Culture

Requirements