Senior Hardware Support Engineer

NebiusBirmingham, Alabama, United StatesRemotefull_timesenior

$125k–$180k USD

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Tech Stack

Server Hardware Firmware Cpu Memory Storage Networking

Responsibilities

Leading root cause analysis for complex hardware and firmware failures across production fleets
Aggregating recurring problems and error patterns to identify systemic reliability issues
Acting as the senior escalation point for hardware-related incidents impacting availability or performance
Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
Improving hardware observability, failure tracking, and reporting processes

Soft Skills

Root Cause AnalysisProblem SolvingIncident ManagementAnalytical ThinkingCross-Functional CollaborationHigh-Performance Computing

Benefits

401k
Dental
Flexible PTO
Health Insurance
Learning Budget
Parental Leave
Remote Work
Vision

Culture

Remote WorkFlexible HoursProfessional Development SupportDynamic Work EnvironmentCollaborative SpaceValues Initiative

Requirements

Regions: Us

About Nebius

Industry: cloud computing

Size: large

Nebius is a cloud computing company focused on the global AI economy, providing tools and resources for AI/ML challenges. Headquartered in Amsterdam, Nebius operates one of the world's largest GPU clouds.

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Compensation

Base salary: $125k–$180k USD

Bonus: annual performance-based bonus

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