Federal Support Engineer 2 - Denver

Tech Stack

Responsibilities

• Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
• Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across Datadog's 1000+ integrations, often with limited logs or sanitized data.
• Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management.
• Become a subject matter expert in many Datadog product areas.
• Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements.

Soft Skills

Benefits

• 401k
• Dental
• Employee Stock Purchase
• Equity
• Health Insurance
• Mental Health
• Paid Time Off

Culture

Requirements