Technical Support Engineer

SamsaraRemote - USRemotefull-timemid

$62k–$62k USD

Apply Now

Responsibilities

Become an expert on Samsara’s IoT product portfolio combining hardware, software, and cloud solutions.
Use technical knowledge and product expertise to troubleshoot and resolve customer issues of medium to high complexity.
Respond to customers and resolve inquiries in a timely manner, focusing on meeting SLA goals.
Author and maintain customer-facing knowledge base articles to improve self-serviceability.
Work closely with Engineering and Product teams to reproduce bugs and build testbeds.

Benefits

Equity
Flexible Hours
Health Insurance
Learning Budget
Parental Leave
Remote Work

Culture

Focus On Customer SuccessBuild For The Long TermAdopt A Growth MindsetBe InclusiveWin As A TeamRapid Career Development

Requirements

Required: B.S. in Computer Science, Engineering (Mechanical/Electrical), Mathematics, Science, Business, or another analytical field or equivalent work experience

Regions: Us

About Samsara

Industry: iot

Size: enterprise

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform enabling organizations dependent on physical operations to use IoT data for actionable insights and improved safety, efficiency, and sustainability. They help digitally transform industries like agriculture, construction, field services, transportation, and manufacturing.

View company profile →

Compensation

Base salary: $62k–$62k USD

Equity: equity (for eligible roles)

Bonus: performance-based bonus/variable pay

Deel — APAC (Remote)

Technical Support Engineer

Responsibilities

Benefits

Culture

Requirements

Get jobs like this in your inbox

Get market intelligence in your inbox