Tech Stack
Solid badges = required, outlined = preferred
Responsibilities
- Build self-service flows to reduce Customer Support load and improve workflows across Zendesk, Forethought, and Scribd Admin panels.
- Enhance core identity functionality including authentication, session management, and user data protection.
- Improve login, MFA, passwordless login, and identity verification mechanisms.
- Integrate and optimize risk-based fraud detection and security measures.
- Design and implement user data retention and deletion workflows in compliance with GDPR and other regulations.
Soft Skills
Written CommunicationZendesk
Benefits
- Remote Work
Culture
Remote-FirstCode Review CultureOn-Call RotationDocumentation-Driven
Requirements
Regions: Be, Ca, De, Es, Fr, Gb, Ie, It, Nl, Pl, Pt, Se, Us
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About silver
Industry: saas
Scribd is a digital library and subscription service offering access to ebooks, audiobooks, and documents to over 2 million active subscribers.
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