IT Help Desk Lead | Information Technology

Tech Stack

Responsibilities

• Lead day-to-day Help Desk operations, including intake, triage, prioritization, and escalation for technology incidents and service requests
• Provide hands-on support for endpoint hardware, operating systems, identity and access, productivity platforms, and basic networking
• Act as an escalation point and technical coach for Help Desk team members
• Own or coordinate end-user lifecycle work, including onboarding, offboarding, device provisioning, and access requests
• Use ticketing and collaboration data to identify trends, recurring problems, and automation opportunities

Benefits

• Health Insurance
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements