Staff AI TechOps Lead
Posted
$123,000 USD
Tech Stack
Responsibilities
- Design and implement AI-powered solutions across CX tools like Zendesk, Salesforce, Rocketlane, Gong and Gainsight.
- Gather requirements from CX Operations leaders and stakeholders, documenting current-state workflows and translating business needs into technical specifications.
- Build and maintain integration AI solutions and workflows, including system-to-system automations across Zendesk, Salesforce, and Gainsight.
- Build tools and automations for ticket routing, case summarization, sentiment analysis, knowledge base surfacing, and proactive churn signals.
- Develop internal APIs and scripts to streamline CX workflows and reduce manual effort for support teams.
Benefits
- 401k
- Equity
- Health Insurance
- Learning Budget
- Parental Leave
- Remote Work
Culture
Cross-Functional TeamsTransparent LeadershipReceptiveness To FeedbackMission-DrivenCustomer-Obsessed
Requirements
Regions: Canada, Us
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About 1password
Industry: cybersecurity
Size: large
1Password is building a foundation for a safe, productive digital future, offering a market-leading enterprise password manager and pioneering Unified Access Management. With over $400M in ARR and trusted by over 180,000 businesses, the company focuses on unleashing employee productivity without compromising security.
View company profile →Compensation
Base salary: $123,000 USD
Equity: RSU program for most employees, equity grant