Sr AI Architect - Conversational AI

Tech Stack

Responsibilities

• Define and drive a long-term AI/ML architectural vision focusing on data and memory for customer engagement.
• Own the strategic roadmap for Twilio’s ML/AI Ops platform and tooling, ensuring unified model deployment and lifecycle management.
• Evaluate and implement modern LLM architectures, RAG systems, MCP/tooling frameworks, and inference optimization.
• Lead architecture for agentic AI systems including orchestration, reasoning, tool usage, and contextual grounding.
• Provide player-coach mentorship and hands-on technical expertise while aligning technical investments with product management roadmaps.

Soft Skills

Benefits

• 401k
• Dental
• Equity
• Gym/Wellness
• Health Insurance
• Parental Leave
• Remote Work
• Vision

Culture

Requirements