Senior Backend Platform Developer, Contact Center Systems

Tech Stack

Responsibilities

• Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
• Design and implement secure APIs and integrations across internal systems, customer data, and third-party platforms.
• Define technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
• Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Implement automation and AI-enabled workflows to improve routing, agent support, troubleshooting, and operational visibility.

Culture

Requirements