Senior Backend Platform Developer, Contact Center Systems

Posted Jul 2, 2026

NavanAustin, TXHybridfull_timesenior

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Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
Design and implement secure APIs and integrations across internal systems, customer data, and third-party platforms.
Define technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
Develop observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
Implement automation and AI-enabled workflows to improve routing, agent support, troubleshooting, and operational visibility.

Soft Skills

System ArchitectureContact CenterTelephonyCustomer SupportWorkflow Automation

Culture

Code Review Culture

Requirements

Regions: Us

About Navan

Industry: travel

Size: enterprise

Navan is seeking a Senior Backend Platform Developer to modernize its contact center systems by designing APIs, serverless services, data flows, and AI-enabled workflows to improve customer and agent experiences. The role focuses on building production systems and integrating complex platforms with a strong emphasis on quality and rapid development using AI-assisted engineering tools.

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