Senior Backend Platform Developer, Contact Center Systems

Posted Jul 2, 2026

NavanNew York, NYfull_timesenior

$118,800 – $264,000 USD

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Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
Design and secure APIs and integrations across internal systems, customer data, and third-party platforms.
Develop technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
Implement observability pipelines utilizing OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
Create automation and AI-enabled workflows to enhance routing, agent support, troubleshooting, and operational visibility.

Soft Skills

System ArchitectureProblem SolvingContact CenterTelephonyCustomer SupportWorkflow AutomationRoutingQueuesIvrSipPhone Number ManagementCall MetadataAgent-Assist Workflows

Culture

AI-Enabled AutomationCode Review CultureCustomer-Obsessed

Requirements

Regions: Us

About Navan

Industry: travel

Size: enterprise

Navan is seeking a Senior Backend Platform Developer to modernize its contact center systems by designing APIs, serverless services, data flows, and AI-enabled workflows to improve customer and agent experiences. The role focuses on building production systems and integrating complex platforms with a strong emphasis on quality and rapid development using AI-assisted engineering tools.

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Compensation

Base salary: $118,800 – $264,000 USD

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