Senior Backend Platform Developer, Contact Center Systems

Tech Stack

Responsibilities

• Build production-grade Node.js services using AWS Lambda, API Gateway, and event-driven serverless patterns.
• Design and secure APIs and integrations across internal systems, customer data, and third-party platforms.
• Develop technical patterns, implementation standards, and reusable services for the contact center systems roadmap.
• Implement observability pipelines utilizing OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
• Create automation and AI-enabled workflows to enhance routing, agent support, troubleshooting, and operational visibility.

Culture

Requirements