Product Support Engineer - Hardware

Responsibilities

• Serve as the final escalation point for intricate hardware and firmware issues, managing complex investigations from initial triage to definitive root cause resolution.
• Conduct comprehensive, end-to-end debugging across the entire stack, including hardware components, firmware, gateways, and AI/ML pipelines.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into clear, actionable technical narratives.
• Drive continuous product improvement by leading post-mortem analyses to identify root causes, systemic issues, key learnings, and actionable trends.
• Collaborate closely with the R&D team, using support trend analysis to develop superior customer solutions.

Benefits

• Equity
• Health Insurance
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements