Tech Stack
Responsibilities
- Develop, coach, and grow a team of 3-6 Technical Account Managers, providing regular feedback and managing performance.
- Serve as the primary escalation point for project issues and own accountability for team-level project outcomes across customer segments.
- Set and uphold standards for delivery quality, customer communication, and operational excellence; lead process improvement initiatives.
- Own and report on OS team metrics including utilization, renewal rates, project margins, and staffing levels.
- Evolve OS offerings as Benchling’s product and customer base grow, contributing to tooling and process improvements.
Culture
Hybrid WorkFast-PacedCross-Functional Teams
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About Benchling
Industry: biotech
Size: medium
Benchling is an AI platform for biotech R&D, enabling scientists to design experiments, capture structured data, and run AI models to accelerate breakthroughs. Over 200,000 scientists globally use Benchling, including those at Sanofi and Moderna.
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