Technical Support Engineer

PlaidUnited Statesfull-time

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Tech Stack

AWS Express Java JavaScript Next.js Python

Responsibilities

Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
Work on projects with other TSE’s to improve internal and external processes
Contribute to brainstorming and project execution (tooling, documentation, process improvements)
Collaborate with EPD teams on issue resolution

Benefits

Health Insurance

Culture

Customer-ObsessedCross-Functional TeamsInclusive Hiring

About Plaid

Industry: fintech

Size: large

Plaid builds tools and experiences that empower developers to create products that improve how people interact with their finances. It works with thousands of companies to connect financial accounts to apps and services, covering 12,000 financial institutions across the US, Canada, UK, and Europe.

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