Tech Stack
Responsibilities
- Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other TSE’s to improve internal and external processes
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Collaborate with EPD teams on issue resolution
Benefits
- Health Insurance
Culture
Customer-ObsessedCross-Functional TeamsInclusive Hiring
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About Plaid
Industry: fintech
Size: large
Plaid builds the infrastructure and data tools powering thousands of financial applications, connecting millions of consumers with their bank accounts.
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