Tech Stack
Responsibilities
- Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
- Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- Work on projects with other TSE’s to improve internal and external processes
- Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- Collaborate with EPD teams on issue resolution
Benefits
- Health Insurance
Culture
Customer-ObsessedCross-Functional TeamsInclusive Hiring
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About Plaid
Industry: fintech
Size: medium
Plaid is dedicated to empowering the transformation of financial interactions by building tools and experiences for developers, powering financial apps for millions of people. The company works with thousands of companies and covers 12,000 financial institutions across the US, Canada, UK, and Europe.
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