Tech Stack
Responsibilities
- Provide advanced technical support for Android-based POS systems and related hardware (touch terminals, receipt printers, barcode scanners, payment devices, cash drawers).
- Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality.
- Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues.
- Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner.
- Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes.
Soft Skills
Pos SystemsPayment SystemsTechnical TroubleshootingOrganizational SkillsWritten CommunicationVerbal CommunicationCustomer FocusProblem Solving
Benefits
- Dental
- Equity
- Health Insurance
- Unlimited PTO
- Vision
Culture
Fast-PacedCross-Functional TeamsContinuous LearningOn-Call Rotation
Requirements
Regions: Us
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About Scotch
Industry: fintech
Size: small
Scotch is building a next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce into a platform. They are modernizing the $1.6T beverage alcohol market to help retailers run more efficiently.
View company profile →Compensation
Base salary: $70,000 USD
Equity: Competitive equity package
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