L1 Senior Technical Support

Responsibilities

• Serve as the initial technical point of contact for basic and complex customer issues, collaborating with engineering and product teams.
• Provide in-depth technical troubleshooting for advanced issues across Samsara's SaaS platform, hardware, and integrations.
• Actively contribute to knowledge base development by documenting resolutions and mentoring junior agents.
• Proactively identify trends in customer issues to influence product improvements and optimize support processes.
• Deliver professional and clear communication to technical and non-technical stakeholders, ensuring seamless resolution of escalated issues.

Benefits

• Equity
• Flexible Hours
• Health Insurance
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements