Tech Stack
Responsibilities
- Serve as the initial technical point of contact for basic and complex customer issues, collaborating with engineering and product teams.
- Provide in-depth technical troubleshooting for advanced issues across Samsara's SaaS platform, hardware, and integrations.
- Actively contribute to knowledge base development by documenting resolutions and mentoring junior agents.
- Proactively identify trends in customer issues to influence product improvements and optimize support processes.
- Deliver professional and clear communication to technical and non-technical stakeholders, ensuring seamless resolution of escalated issues.
Benefits
- Equity
- Flexible Hours
- Health Insurance
- Learning Budget
- Parental Leave
- Remote Work
Culture
Remote WorkCross-Functional TeamsMentorship ProgramCustomer-ObsessedGrowth MindsetInclusive HiringWork-Life Balance
Requirements
Required: Bachelor's degree in a technical field (Computer Science, Engineering, Networking) or equivalent practical experience
Regions: Us
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About Samsara
Industry: iot
Size: large
Samsara is the pioneer of the Connected Operations Cloud, which enables physical operations businesses to harness IoT data to improve safety, efficiency, and sustainability.
View company profile →Compensation
Base salary: $46,112 USD
Equity: equity for eligible roles
Bonus: performance-based bonus/variable pay
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