Helpdesk Administrator
Posted
$60,000 – $70,000 USD
Tech Stack
Responsibilities
- Utilize remote support tools to diagnose, troubleshoot, and resolve technical issues faced by employees
- Monitor, respond to, and manage helpdesk tickets to ensure the timely resolution of issues
- Maintain and update IT documentation, including end-user guides, troubleshooting guides, and system documentation
- Keep track of IT assets, software licenses, and equipment warranties
- Adhere to established security policies and procedures, ensuring all actions align with best practices
Soft Skills
Comptia A+TroubleshootingWritten CommunicationInterpersonal CommunicationIt SupportSecurity Principles
Benefits
- 401k
- Dental
- Disability Insurance
- Equity
- Flexible PTO
- Health Insurance
- Learning Budget
- Life Insurance
- Parental Leave
- Remote Stipend
- Remote Work
- Vision
Culture
Inclusive HiringConference BudgetCareer LadderHome Office Budget
Requirements
Regions: Us
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About Huntress
Industry: cybersecurity
Size: medium
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team making enterprise-grade cybersecurity accessible to businesses of all sizes.
View company profile →Compensation
Base salary: $60,000 – $70,000 USD
Equity: Stock options
Bonus: Eligible for bonus
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