Tech Stack
WindowsMacosJumpcloudGoogle WorkspaceZendeskLinearSentineloneMfaVpnPowershellBashPythonGoogle CloudAWSAzure
Solid badges = required, outlined = preferred
Responsibilities
- Serve as the first point of contact for IT support, diagnosing and resolving issues across Windows, macOS, and mobile devices
- Manage user accounts, permissions, and security groups using JumpCloud and Google Workspace Admin Console
- Assist in the setup, configuration, and maintenance of laptops, desktops, and other company devices
- Maintain accurate ticket documentation in Zendesk and Linear and escalate complex incidents to senior engineers
- Support onboarding and offboarding processes, including device preparation and account provisioning
Soft Skills
Comptia A+Itil FoundationGoogle It Support ProfessionalProblem SolvingWritten Communication
Benefits
- Health Insurance
- Learning Budget
Culture
Inclusive HiringFast-PacedShared Ownership
Requirements
Required: Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience)
Regions: Us
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About swap
Industry: e-commerce
Size: startup
Swap is an AI-native commerce infrastructure platform that centralizes global operations and powers backend operations with an agentic storefront.
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