Tech Stack
OktaGoogle WorkspaceJira Service ManagementSlackZoomOkta WorkflowsMacos SupportSSOSAMLScimOAuthZapierMakeLumosKandjiJamfIntuneVerkadaNightfallProofpointWi-Fi TroubleshootingVpnSd-WanCisco MerakiJiraConfluence
Solid badges = required, outlined = preferred
Responsibilities
- Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores.
- Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications.
- Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience.
- Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support.
- Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency.
Soft Skills
Onboarding & Offboarding ProcessesSLA ManagementWritten CommunicationVerbal CommunicationDetail-OrientedDocumentation SkillsCustomer SupportProblem SolvingCross-Functional Collaboration
Benefits
- 401k
- Dental
- Flexible PTO
- Gym/Wellness
- Health Insurance
- Parental Leave
- Remote Stipend
- Remote Work
- Vision
Culture
Fast-PacedWork-Life BalanceCross-Functional TeamsDocumentation-DrivenRemote WorkHybrid Work
Requirements
Regions: Us
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About Whatnot
Industry: e-commerce
Size: medium
Whatnot is the largest livestream shopping platform in North America and Europe, enabling users to buy, sell, and discover items across hundreds of categories. It focuses on building live commerce at scale and creating an entirely new industry.
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