Tech Stack
Responsibilities
- Serve as the first point of contact for IT support via service desk and other channels, logging, categorizing, prioritizing, and resolving/escalating issues.
- Assist with identity and access management using Okta, including sign-in issues, MFA, and basic SSO troubleshooting.
- Perform administration and troubleshooting for Google Workspace and Microsoft 365 collaboration suites.
- Manage Joiner/Mover/Leaver processes, including equipment preparation, access provisioning/deprovisioning, and asset recovery.
- Provide endpoint support and device deployment/management for macOS/iOS and Windows devices using Jamf and Microsoft Intune.
Benefits
- Equity
- Health Insurance
Culture
Fast-PacedTeam LeadershipMentorship ProgramCareer LadderHigh GrowthContinuous Improvement
Requirements
Required: A-Levels or equivalent qualification
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About AlphaSights
AlphaSights is a company looking for an Application Support Engineer to ensure their technology runs smoothly for users and to resolve issues quickly.
View company profile →Compensation
Base salary: $70,000 USD