Network Solution Lead
Posted
Tech Stack
Responsibilities
- Build familiarity with Stripe Terminal’s rapidly growing product suite, including EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management.
- Troubleshoot issues and advise SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels.
- Identify patterns in user issues, craft support materials, and propose improvements to the Terminal Engineering team.
- Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience.
- Optimize internal and external documentation for both technical and non-technical audiences.
Culture
Cross-Functional TeamsCustomer-Obsessed
Requirements
Regions: Us
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About Stripe
Industry: fintech
Size: enterprise
Stripe is a financial infrastructure platform enabling millions of businesses worldwide to accept payments, grow revenue, and accelerate new opportunities, aiming to increase the GDP of the internet.
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