Gainsight Administrator

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Serve as the hands-on technical administrator for Gainsight, ensuring platform scalability, user permission management, data integrity, and documentation.
• Design, configure, and maintain Gainsight layouts, scorecards, playbooks, success plans, rules engines, and automated workflows.
• Set up and configure AI capabilities, including Gainsight Copilot prompts, Key Definitions, and Claude MCP Skills.
• Build dashboards and reports for leadership while managing integrations with Salesforce and Snowflake using Data Designer and Rules.
• Partner with IT, Security, and GRC teams on access controls, security reviews, and data compliance.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Employee Stock Purchase
• Equity
• Flexible PTO
• Health Insurance
• Hybrid Work
• Learning Budget
• Life Insurance
• Parental Leave
• Vision

Culture

Requirements