Tech Stack
Solid badges = required, outlined = preferred
Responsibilities
- Own the deepest technical escalations from across the function, driving them to root cause through rigorous log, data, and system-level analysis.
- Validate the platform before shipping, supporting beta testing and pre-GA investigations to identify where real behavior diverges from the spec.
- Detect and declare systemic events, triggering coordinated incident response for Sev1 and Sev2 events before volume escalates.
- Serve as the internal AI subject-matter expert on platform behavior, retrieval quality, and document processing patterns.
- Advocate for the support function in Product and Engineering discussions, pushing for diagnostic tooling and platform fixes.
Soft Skills
Document ProcessingCross-Functional CollaborationIncident ManagementRoot Cause AnalysisLegaltechMentoring
Benefits
- Health Insurance
Culture
High GrowthCross-Functional TeamsFast-PacedCode Review Culture
Requirements
Regions: Us
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About Legora
Industry: legaltech
Size: large
Legora is an AI-native legal workspace provider helping top-tier global law firms and corporate legal teams streamline workflow and document analysis.
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