Principal, Genesys Platform Program

Tech Stack

Responsibilities

• Own the solution architecture for Genesys Cloud CX, defining configuration, integrations, and governance.
• Be the internal reviewer for significant architectural decisions made by Systems Implementer and Managed Services Provider.
• Lead complex Genesys initiatives, translating business and CX requirements into technical designs.
• Own the Genesys vendor relationship, managing partner performance and influencing the product roadmap.
• Drive platform effectiveness through data, identifying optimization opportunities and building a continuous improvement roadmap.

Benefits

• Equity
• Gym Membership
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements