Staff Escalation Engineer

ZscalerRemote - USA; San Jose, California, USARemotefull-timestaff

$130k–$130k USD

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Responsibilities

Own and resolve escalated cloud incidents end-to-end, including impact analysis, debugging, implementing solutions, and communicating with stakeholders
Collaborate with development, security, and operations to design and implement code/configuration fixes for complex system issues
Monitor system health, performance, and security via PagerDuty and enhance alerting to meet SLOs
Build diagnostic tools, dashboards, and documentation to enable faster, more effective incident resolution across the team
Lead production service ownership and supportability by deploying critical fixes, making key deployment decisions, and responding to high-pressure off-hours events

Benefits

401k
Equity
Health Insurance
Learning Budget
Parental Leave
Remote Work

Culture

Impact-OrientedConstructive, Honest DebateCustomer-ObsessedCross-Functional CollaborationAccountabilityWork-Life Balance

Requirements

Preferred: MS in Computer Science or Computer Engineering

Regions: Us

About Zscaler

Industry: cybersecurity

Size: enterprise

Zscaler accelerates digital transformation, providing a cloud-native Zero Trust Exchange platform powered by the world’s largest security data lake to protect customers from cyberattacks and data loss. As an AI-forward enterprise, Zscaler constantly innovates to secure users, devices, and applications in any location.

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Compensation

Base salary: $130k–$130k USD

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