Lead, IT Service Desk, West Coast

Tech Stack

Responsibilities

• Develop and maintain standardized IT service desk processes, policies, and runbooks for West Coast regional sites.
• Serve as a primary technical resource for the West Coast service desk, providing advanced troubleshooting and support.
• Plan, manage, and execute IT service desk readiness for new regional offices and expansions.
• Ensure adherence to company IT policies and service level agreements (SLAs) across all service desk tickets.
• Manage and triage ticket queues for designated regional offices, reporting on queue health and trends.

Benefits

• Equity
• Health Insurance
• Learning Budget

Culture

Requirements