Tech Stack
Responsibilities
- Perform network troubleshooting and resolve hardware/software issues across Windows, Mac, and mobile platforms.
- Manage and prioritize incoming support tickets through the helpdesk ticketing system, providing timely and professional support.
- Set up workstations and connect peripherals for new employees; install, update, and troubleshoot software applications.
- Maintain inventory of IT equipment, coordinate hardware replacements, and assist with IT asset management.
- Foster an operational security culture and support compliance with third-party components and software requests.
Soft Skills
Problem SolvingOrganizational SkillsCommunicationCustomer Service
Benefits
- Remote Work
Culture
Customer-ObsessedFast-Paced
Requirements
Required: Associate’s degree or equivalent experience
Regions: Us
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About level
Industry: edtech
Size: small
Level is a learning technology company focused on helping students build academic and life skills through interactive design and proven curriculum principles. They create rewarding learning experiences for students, effective tools for educators, and supportive activities for parents.
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