Amazon Connect Technical Lead, Contact Center
Posted
Tech Stack
Responsibilities
- Collaborate with Solution Architects to define the end-to-end system design and create blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points.
- Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements, and approve configuration changes and custom application deployments.
- Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers, serving as the primary technical consultant to clients.
- Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences, reviewing and validating test cases.
- Ensure clear and continuous communication within the technical delivery team, with the Project Manager, and the Client, proactively identifying scope creep and technical blockers.
Benefits
- Health Insurance
Culture
Cross-Functional TeamsMentorship ProgramInclusive Hiring
Requirements
Required: Bachelor
G
's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
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About TELUS Digital
Industry: healthtech
Size: enterprise
TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, designing and delivering transformative customer experiences through cutting-edge technology. They focus on innovation in the wellbeing and health sector through their TELUS Health App, a Total Wellbeing Platform.
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