Tech Stack
Five9APIRESTJsonXmlHTMLCSSJavaScriptPythonJavaSalesforceServicenowMicrosoft DynamicsAmazon ConnectGenesys
Solid badges = required, outlined = preferred
Responsibilities
- Own the end-to-end technical design of Five9 solutions, producing Technical Design Documents and architecture.
- Configure and implement Five9 Intelligent CX solutions across voice, digital, and outbound channels.
- Design and build integrations using Five9 APIs, web services, and connectors to CRM, UC, and third-party platforms.
- Provide technical direction and mentoring to application engineers, reviewing configurations and integrations.
- Act as a customer-facing technical advisor on Five9 platform capabilities, supporting pre-sales activities and solutions demonstrations.
Soft Skills
CcaasConversational AITechnical Design DocumentationMentoringTechnical Leadership
Benefits
- Hybrid Work
- Remote Work
Culture
Cross-Functional TeamsAgile/ScrumInclusive Hiring
Requirements
Required: Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
Regions: Us
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About TELUS Digital
Industry: saas
Size: enterprise
TELUS Digital is an award-winning digital product consultancy that designs and delivers transformative customer experiences through cutting-edge technology and agile thinking.
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