Tech Stack
Responsibilities
- Collaborate with Solution Architects to define end-to-end system design, creating blueprints for IVR/Voice workflows, omni-channel routing, ticket lifecycles, and key integration points, and owning the Technical Design Document.
- Validate and confirm the technical approach and architecture, ensuring alignment with best practices and client security requirements, approving configuration changes and custom application deployments, and resolving complex technical issues.
- Provide strategic technical oversight, mentorship, and support to Application and Quality Engineers, serving as the primary technical consultant to clients by leading discovery sessions, design workshops, and performing configuration reviews.
- Coordinate with the Quality Engineer to ensure thorough testing of all agent, customer, and business experiences, reviewing and validating test cases with a focus on experiences.
- Ensure clear and continuous communication between the technical delivery team, Project Manager, and Client, proactively identifying scope creep and technical blockers to prevent cost leakages and ensure solution maintainability.
Benefits
- Health Insurance
Culture
Agile/ScrumCross-Functional TeamsMentorship Program
Requirements
Required: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
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About TELUS Digital
Industry: healthtech
Size: enterprise
TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, designing and delivering transformative customer experiences through cutting-edge technology. They focus on innovation in the wellbeing and health sector through their TELUS Health App, a Total Wellbeing Platform.
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